These Terms and Conditions apply to all services I offer. By booking any service with me, you agree to the following terms.

1. Provider Details

Name: Lubomira Soffova

Registered as: Self-employed professional (autónoma) in Spain

Contact Email: coaching@lubomira.eu 

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2. Services & Session logistics

Currently, I offer these services:

Free call

A free 30-minute call, where we look at one recent moment where progress didn’t go the way you wanted. It’s a sample of how I work.

• One free call per person

Doing Without Overdoing package

A coaching and mentoring collaboration over four months, to go after what you want for yourself without pushing too hard or holding back.

• Six one-to-one sessions over four months
• The first session is 90 minutes, the others are 60 minutes
• Sessions are two to three weeks apart, and we set all the dates together in the first session
• Available Monday to Friday, 8:00–20:00 Spain time

Sessions are online, via Google Meet video calls. I work in English and Slovak.

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3. Booking & Payments

• If we pencil in your first session in the free call, it is a placeholder not a contract. You can cancel it (see section 4).
• The contract starts when you confirm in writing that you accept these terms.
• The price is the one you’ll receive in writing from me at that point. It covers everything in the package, with no extra charges.
• You can pay in full or in two equal parts.
• Full payment, or the first part, is due 72 hours before your first session.
• The second part is due 72 hours before session 3.
• If I haven’t received the payment 72 hours before your first session, the session is released and you owe nothing.
• If I haven’t received the second part 72 hours before session 3, that session is released until it’s paid.

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4. Cancellations, Rescheduling, Refunds & Termination

Free call

• Cancel or reschedule for up to 24 hours before.
• There is no option to reschedule if you don’t show up.

 

Doing Without Overdoing package

Rescheduling

• Once you’ve paid, you can move a session up to 24 hours before it starts, at no cost.
• If you cancel with less than 24 hours’ notice, or don’t show up, the session counts as used.
• If a session is cancelled by me (e.g. illness, unforeseeable event), we’ll reschedule it, or I’ll refund it (one sixth of the price you paid).
• Unused sessions expire at the end of the four months.

Your right to withdraw

• You can withdraw from the contract within 14 calendar days of the day you confirm it in writing, without giving a reason. You can simply send an email to coaching@lubomira.eu with the following text: I withdraw from my contract for Doing Without Overdoing, confirmed on [date]. [your full name, date].
• If you asked for your first session to take place within those 14 days and then withdraw, you pay for the sessions already held, in proportion to the whole package. I refund the rest within 14 days of getting your notice.

 

Replacement sessions (pilot)

• After each session you’ll have an option rate it from 1 to 10 and give me your honest feedback.
• If the rating is below 7 and you tell me what didn’t work within 24 hours of the session, you get another session at no extra cost.
• This applies to three sessions during the pilot.
• A replacement session can’t itself earn another replacement. It has no cash value and can’t be exchanged for a refund.
• Replacement sessions are scheduled within my usual availability, and the four months can be extended by up to a month to fit them.

 

Ending the collaboration

• If at some point I believe a different type of support would serve you better, I will raise this with you and discuss next steps fairly. If we mutually agree to end the collaboration, I refund the sessions you haven’t used, one sixth of the price you paid each.